FREQUENTLY ASKED QUESTIONS

WHAT ARE YOUR TERMS AND CONDITIONS?

For all the legal stuff about ordering with us please see our Terms and Conditions.

WHAT IS YOUR RETURNS POLICY?

We have a 30-days return policy, so you can return any unwanted sunglasses up to a month later. This period starts from the day after the day you received the goods.  The goods must be in the same condition that we sent them out to you.

If you wish to cancel your order, the easiest method is to email Pabloandresp@gmail.com. You can also cancel in writing and we will accept cancellation requests over the phone.

IS PAYMENT SECURE?

Very secure. In fact we use the best internet security. All your details are encrypted using the best SSL 256-bit security encryption at every stage of your order. Furthermore we won’t see any of your card details so you can rest assured that when you enter these it is not shared with anyone. Not even us. Check for the simprect.com  in the web browser and look for the locked padlock symbol alongside the web page address. You can shop with confidence.

HOW DO I KNOW IF THE SUNGLASSES ARE IN STOCK?

We hold all our website stock, so we are able to offer our next-day delivery service. Our website will show that the sunglasses you want are in stock and ready to be sent. If an item is out of stock you will be alerted on screen before you place your order.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Your information is kept private and we don’t have access to any payment information except for the order value and addresses you enter when ordering.  We are part of the MyOptique group of eyewear companies and may offer you services from our other brands.  You are free to unsubscribe from these messages at any time. Click here for full details about how we use your information.

HAVE YOU RECEIVED MY RETURN?

As soon as we receive your return we’ll send you an email.  If you feel it has been a little longer than you’d expect then please call our Customer Services team on +972544303910 and we will be happy to help.

WHAT IF I THINK THERE IS A FAULT WITH MY PRODUCT?

We hope we never send out a faulty product because we make sure all our sunglasses are in top condition before they leave home. But if you think there is a problem please email us at Pabloandresp@gmail.com or call us on +972544303910 and we will rectify the problem quickly.

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